It takes so little time to make to make a decent company utter crap, and I recently joined the ranks of extremely annoyed Webhost4Life customers, some of which vented their frustration here.
Since Webhost4life moved my sites to their 'new platform', all the sites stopped working, which I would tolerate if what followed hasn't been an encyclopedic example of poor customer support. They were not able to fix any of the problems in 2 months, while the provided support falls somewhere between an insult and an injury.
Some examples:
- First level support is a bot, and a cheap one. It spins in circles, until you get lucky enough to get transferred to second level support. Of course, you don't get that lucky most of the time
- Second level support is clueless, and have no problems lying in your face
- 90% of answers are 'our technicians are working on the issue, we will contact you ASAP'. Then nothing happens for WEEKS. In short, "don't call us, we'll call you"
- I had to fix some of their redirection scripts, to make them work. When other sites broke, they were not even able to copy the stuff
- Fixing one thing broke the other
- They resolved the issue by telling me that they will leave it open indefinitely, while "they assess the need for further actions". WTF?
- They flat out lie: 'we have been able to manually fix many of your accounts'. Of course, they didn't fix anything
Although all the problems were related to broken redirection and app roots for ASP.NET apps, they obviously have no one there who knows anything about the technology they sell. If you consider hosting with them, DON'T DO IT, unless you are working on some artificial intelligence paper, and you find fun in talking to bots (which, admittedly, can be quite funny sometimes - try discussing politics or food with Webhost4Life first level support).
Now, I have moved to Arvixe and things have been great so far.